Training Your Team to Manage Product Failures Before You Have to File a Claim

A product failure is an instance in which the product you manufacture does not do what it should. In some situations, this type of failure can cause injury to your customer. It may hurt the customer. It may cause them to suffer financial loss. It can be hard to minimize these risks. In some cases, your business insurance may help cover these losses. Yet, avoiding them is best. How can you avoid product failures? 

Quality Assurance Matters 

Whether you are selling food or a high-tech software program, quality assurance matters. This is the process of having more than one person test the product to ensure it is safe.  

For example, quality assurance means testing a batch of food to ensure it is bacteria-free. You may want to have an employee run through the software program as the client would, using it. Do this before selling the product. It allows you to pinpoint errors or mistakes before they hit the customer. 

Training Matters 

In all situations, it is important to have proper training in place for your workers. This type of training should focus on completing tasks to minimize risk to your customers.  

For example, your employees need to assemble a product in a very specific manner. Doing so might eliminate a risk to your customers. It is important for you to have a training program in place like this. And, there needs to be follow-up and monitoring as well. You want to be sure your training minimizes risks and that your team follows that training every time. 

Sales Professionals Are the Last Line of Defense 

In addition, you want to be sure that those who sell the product to the customer know what to spot that could be a problem. They should be able to see what defects exist. This allows you to avoid putting the wrong product on the sales floor. 

Another way your sales team can help is by educating the customer. Proper use is important. You want your customer to choose your product wisely, use it in the manner described, and avoid mistakes. You do not want your sales professionals to over-promise or over-sell the product. They should not make promises their product cannot fulfill. 

Though complex, proper management of these areas is critical. It helps minimize the risk that you have to file a business insurance claim for liability. And, it keeps your customer happy along the way. Take a closer look at how these steps and others can minimize risks.